Frequently asked questions
What happens if an item goes out of stock after I have placed my order?
Whilst every possible step is taken to ensure stock accuracy, if we process a sale of any product which is subsequently found to be out of stock, we will credit back a refund to your card as soon as possible and advise you accordingly.
How do I make a change to my order?
Unfortunately it is not possible to change an order once it has been placed. Please contact us within 15mins of placing the order and we will do our best to cancel this order for you. You must then place a new order and remember to include all the items/information needed. If you need to change your delivery address, please contact us immediately with the correct address and we will do our best to arrange this for you, where possible.
I forgot to apply a promotional code or gift voucher code, how do I add this?
How do I return an item for refund?
We hope that you are happy with your purchase but if you are not, we promise to refund any unworn, unused item you are not completely happy with when you return it to us in saleable condition by post within 21 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Return address:
When will I receive my refund?
Returned parcels are on average refunded within 14 days of posting, however in the event of a delay in receiving the parcel this may take up to a maximum of 30 days. Please note this does not include your bank's processing time. Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used.