Frequently asked questions

What happens if an item goes out of stock after I have placed my order?


Whilst every possible step is taken to ensure stock accuracy, if we process a sale of any product which is subsequently found to be out of stock, we will credit back a refund to your card as soon as possible and advise you accordingly.




How do I make a change to my order?


Unfortunately it is not possible to change an order once it has been placed. Please contact us within 15mins of placing the order and we will do our best to cancel this order for you. You must then place a new order and remember to include all the items/information needed. If you need to change your delivery address, please contact us immediately with the correct address and we will do our best to arrange this for you, where possible.




I forgot to apply a promotional code or gift voucher code, how do I add this?


Unfortunately it is not possible to add a discount code once an order has been placed. Please contact us within 15mins of placing an order and we will do our best to cancel this order for you. You must then place another order and remember to include the discount code at the basket in order to benefit from any promotion. Should we not be able to cancel your order in time, you are welcome to return the order to us for a refund. Customers are responsible for any return postage costs due to orders placed in error




How do I return an item for refund?


We hope that you are happy with your purchase but if you are not, we promise to refund any unworn, unused item you are not completely happy with when you return it to us in saleable condition by post within 21 days of receipt. Items bought on sale must be returned to us within 14 days of receipt. Return address: Returns Amberlyn Co. 1 Waldrist Close Cheltenham Glos. GL51 0AQ United Kingdom




When will I receive my refund?


Returned parcels are on average refunded within 14 days of posting, however in the event of a delay in receiving the parcel this may take up to a maximum of 30 days. Please note this does not include your bank's processing time. Refunds will be credited to your original method of payment. If you paid partly by Gift Card, the Gift Card will be credited first, with any remaining balance being credited to the other method of payment used.




My item arrived faulty/damaged, what happens now?


We are very sorry to hear that, please contact us with faulty/damaged product photo. We will take you to return process.




I live outside of the UK, can I order from you?


Yes, you can order online from our UK store or one of our international retailers. Note that not all retailers have all of our products, for the best selection of Amberlyn Co. products shop online with us. Please see delivery page for international shipping charges.





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